❓ Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a comprehensive group company. We operate our own manufacturing facility as well as a specialized research and development center to ensure product innovation and quality control.
Is OEM service available for these devices?
Yes, OEM orders are fully acceptable. We can provide customized logo printing and tailored packaging options based on your requirements.
Can I request samples before placing a bulk order?
Yes, we can provide small samples for your evaluation. Please contact our support team for details regarding sample availability.
How do you ensure the quality of the monitors?
Quality is our priority. Every product undergoes strict inspection at each production stage. All devices are fully assembled and carefully tested before being packed for shipment.
What is your policy for after-sales support?
If any damage occurs during transit, we conduct a thorough verification. If it is determined to be our responsibility, we take full accountability to compensate or replace the items for our customers.
What is the standard lead time and shelf life?
The products typically have a shelf life of two years. Lead times vary depending on order volume and customization needs; please inquire for a specific timeline.